Shipping Policy

Shipping Times

All orders are processed Monday through Saturday, excluding Sunday and holidays. From the moment the order leaves our studio, the following delivery time frames apply: 

  • Metro areas: 3 – 5 business days
  • Regional areas: 5 – 7 business days
  • Metro Areas include: Sydney, Melbourne, Brisbane, Canberra, Perth, and Adelaide.

Leave clear instructions

It is best to always include clear, short delivery instructions when you order.

We recommend:

  • Giving authority to leave if no one will be available to sign for the parcel and you have a safe place for your parcel to be left.
  • Keeping delivery instructions under 40 characters. 

Redelivery and parcel drop-off

If there are no instructions provided or there is no one at the delivery address to sign for the parcel, the courier driver is unable to complete the delivery. This means that they will need to re-deliver the parcel, or drop it off at a local collection point. 

Keeping you in the loop

Once the parcel is picked up you’ll receive a delivery estimate for your parcel.

You can track each step of the journey via Sendle, it’s the 24/7 place to go to see how your parcel is travelling. 

Your parcel has been delivered

Once the parcel makes it to its destination the delivery driver will follow the instructions on the parcel to complete the delivery. If they cannot get it delivered on the first try they will leave a card to organise a redelivery or they’ll take it somewhere nearby (such as a news agency) for the receiver to collect at their convenience.

If your parcel is not delivered within the estimated delivery time frame, don't worry you can contact Sendle and they will assist you.

When the parcel is scanned as delivered you will receive a notification by email. 

Important Information

We are unable to redirect orders once they have been dispatched, so please ensure to input the correct shipping address. The customer is responsible for further shipping charges should the order be returned due to insufficient shipping information.

Last Reviewed: 28th April, 2021

Order Processing

Please allow two weeks to process your order. Expect an email within this timeframe notifying you that your order is on its way.

International shipping

We offer international shipping to most countries, if there is an issue we will notify you.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Metanoia is not responsible for these charges if they are applied and are your responsibility as the customer.

Refunds, Returns & Exchanges

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at tina@metanoialeather.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at hello@metanoialeather. com.

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